This Privacy Policy explains how Saloonat ("we", "us", or "our") collects, uses, and discloses information from users ("you") of our platform, including our website and mobile applications. By using our platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue your use of Saloonat.
1. Information We Collect
1.1 Personal Information You Provide
We may collect personal information you provide to us when you:
- Create an account as a Customer or a Salon
- Book an appointment
- Contact our customer support
- Subscribe to newsletters or marketing communications
Such personal information may include your name, email address, phone number, postal address, payment details, and any other information you choose to provide.
1.2 Automatically Collected Information
When you use our platform, we may collect certain information automatically, including your device’s IP address, browser type, operating system, referring URLs, and details of how you interact with our platform. We may also use cookies, web beacons, and similar technologies to improve your experience, remember your preferences, and analyze usage.
1.3 Information from Third Parties
We may receive information about you from third parties, such as payment processors, social media platforms (if you choose to log in using social accounts), and other service providers who assist us in delivering our services.
2. How We Use Your Information
We use the collected information to:
- Provide and maintain our services
- Facilitate bookings, payments, and appointments
- Communicate with you regarding your account, bookings, or inquiries
- Personalize and improve your experience on our platform
- Send marketing communications, offers, and promotions with your consent
- Comply with legal obligations, prevent fraud, and enforce our Terms & Conditions
3. Sharing Your Information
We may share your information in the following circumstances:
- With Salons: If you are a Customer booking an appointment, we share your relevant information with the selected Salon to facilitate the booking.
- With Service Providers: We may share your information with third-party service providers who help us operate and improve our platform, such as hosting providers,
- For Legal Reasons: We may disclose information to comply with applicable laws, regulations, or legal processes, or to protect our rights, property, and safety or that of others.
- With Your Consent: We may share your information for any other purpose disclosed at the time of collection, if you consent to such sharing.
4. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience, remember your preferences, and collect usage data. You can set your browser to refuse cookies, or to alert you when cookies are being sent. However, some platform features may not function properly without cookies.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Once personal information is no longer needed, we will securely delete or anonymize it.
7. Your Rights
Depending on applicable laws, you may have rights regarding your personal information, including the right to access, correct, or delete it. You may also have the right to object to certain processing or request data portability. To exercise your rights, please contact us at [email protected].
8. Children’s Privacy
Our platform is not intended for children under the age of 18 without parental consent. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us and we will take steps to delete it.
9. International Transfers
We may process your information outside the UAE, subject to appropriate safeguards and compliance with applicable data protection laws.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective upon posting the updated policy on our platform. Your continued use of the platform after changes are posted constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected]